Privacy policy

Data controller

Piscimar Pools, S.L. (Desingpool) · NIF B73555393 · C/ Pitín, 15, San Javier (Murcia) · info@desingpool.com

What data we process and why

The data you give us when you ask for a quote or information, or when you offer to become a dealer: your name, phone number, email address, town, province and whatever you tell us about your project or your company. We use it only to deal with your request, prepare your quote and, if you go ahead, maintain our business relationship.

Legal basis

Your request for a quote or information (pre-contractual steps you ask us to take) and your consent, which you give us when you send us the request or the message.

Quote requests

When you press “Request a quote” in the configurator, your design and the details you type in (name, phone number, town and province), plus any site photos you add, are stored in our management system. Only Piscimar Pools and, if your request comes from their area, the official dealer who looks after you can see them, each with their own username and password. Supabase, the provider of that system, technically receives the IP address it is sent from. To prevent abuse we do not keep that address but a fingerprint of it, which is deleted as soon as another request comes in after a day has passed.

Forms

The contact form puts together a message that you send yourself by WhatsApp or email and also keeps a copy of your request (the details you type in) in our management system, with the same safeguards as configurator requests. The dealer form does not store anything. If you choose WhatsApp, the message travels through that service, which is governed by its own terms.

Accepting a quote

If you accept a quote from the link we sent you, we store your name, your signature and the date and time of acceptance, together with the version of the quote you accepted, so that we can manage it with you and keep a record of your acceptance. They are stored in our management system; only Piscimar Pools and, if an official dealer prepared the quote, that dealer can see them.

Assistant

The website assistant answers with ready-made texts and runs in your browser: what you write to it is not sent to any server. The conversation is kept only in your browser while the tab is open and is deleted when you close it.

Service providers

To provide this service we rely on providers that process data only on our behalf: Supabase, our management system, with the data on servers in the European Union (Ireland); Vercel, which hosts the website and receives the technical data of each visit (such as the IP address) in order to serve it; and Cloudflare, which stores the backups of our database for 90 days. Vercel and Cloudflare may process data outside the European Economic Area, with the safeguards required by the GDPR.

Recipients

If your request comes from the area of one of our official dealers, we pass your contact details and what you have told us on to them so they can look after you and prepare your quote. Apart from that, we do not pass your data on to third parties, unless required to by law.

The messages you send us by WhatsApp or email go through those services (WhatsApp, owned by Meta, and our email provider), which are governed by their own terms.

Retention

For as long as the business relationship lasts and, after that, for the periods required by law. Database backups are deleted after 90 days.

Your rights

You can access, rectify or erase your data, object to or restrict its processing, or ask for its portability by writing to info@desingpool.com. If you believe we have not handled your request as we should, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

Dealer map

The dealers page opens with our own 3D globe and does not connect to Google when it opens. The Google Maps map (Google Ireland Limited) only loads when you choose a dealer, run a search or open a direct link to one of them: your browser then connects to Google, which receives your IP address and technical data about your browser. We explain this in the cookie policy. If you tap “Use my location” on that page, your browser asks for your permission and the position is only used on your device, to sort the list by distance: it is not sent to anyone. The Google map of the nearest dealer then opens, as if you had chosen it.

This English text is a translation: in the event of any discrepancy, the Spanish version prevails.